Please read carefully before ordering.
Placing an order signifies you have read and agree to our policies.
We would like to make ordering hassle free as possible!
Monday through Friday 8:00 am to 4:30 pm EST excluding Holidays.
|Local Order Pickup from our Warehouse
Local customers may pick up orders at our warehouse in Cayce, SC. Please put your order in online and allow us 2 business hours in advance so that we can have it ready as we are not a store, but a warehouse. On the checkout page choose customer pick up as your shipping method. If you have any questions, please feel free to call.
Shipping and Handling Policy
All orders are shipped via UPS. There are no shipments on Saturday, Sunday, and holidays. Local customers may save shipping costs by picking up orders. Order pickup requires 3-4 hours lead time during normal business hours. All efforts are made to ship orders the same day they are received; however, this is not always possible due to order volume, so please allow at least one business day to process your order. Weekends and holidays are not considered business days. Do not count these days towards your total ship time. Point of departure is South Carolina. If you live on the West Coast, your ship time is 5 business days in transit after the day the order ships, which does not include processing time in our warehouse. If you need your shipment by a certain date, please allow sufficient time for your order to reach you. Overnight, 2 Day and 3 Day deliveries are available, should you need expedited service. We do not ship UPS Collect, UPS Third Party, or to UPS Account #'s other than our own. Please understand all ordering and shipping procedures before you place your order. You will receive an email from Quantum View with your shipment tracking number as soon as your package leaves us. This email will give you an estimated delivery date.
Package Damage or Shortages
If upon receipt of your order, any items are damaged or missing, you must contact us within 2 business days. Please save the damaged items and the original packaging. These must be available in order for us to file a claim with UPS. If these are disposed of prior to settlement of the claim with UPS, we will be unable to reship the replacement product.
Unopened products can be returned within 30 days of delivery*. A 20% restocking fee, plus the cost of shipping the product back, will be incurred. Refunds for returned merchandise will be issued within 48 hours after the product has been inspected. Usually the customers bank will issue the credit to their account within 72 hours. Refunds are issued in the same manner that the original invoice was paid. Products that require a hazardous material waiver form prior to shipment cannot be returned. Any product that has been opened cannot be returned. Please contact us for a return authorization. If a package is refused at time of delivery, the restocking fee will apply. We are not responsible for shipping delays and cannot reimburse for shipping expenses.
* We do not accept returns on fragrance, flavor or essential oils. Please contact us to make sure your product can be returned.
The Chemistry Store believes that confidential information should remain confidential. We only use your personal information for the purpose of filling your orders and communicating with you regarding your order. We never sell or share your personal information with other companies. If you wish to receive promotional information regarding specials and new products, please sign up for this service on our home page.
All products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Instructions or tips we offer are from our own personal experiences. We cannot guarantee that these will work in your particular circumstances. All prices and policies are subject to change without notice.
APO, Military & Puerto Rico Addresses
We do not ship to APO addresses. For shipping to Puerto Rico, we use the USPS Priority Mail and UPS. There is an additional $10.00 charge per box when shipping Priority Mail. We do not ship via USPS to any other destination. In order to use the USPS, you must sign a release of claims as the postal service has a long delayed process in paying claims. Click here to open the waiver. Please print the waiver, fill it out, and fax it to our office at 803-926-5389. No USPS orders will be re-shipped until the claim is settled.
Orders from outside the continental United States, Alaska, Hawaii, Puerto Rico and Canada are considered international orders and require special handling. Credit cards from any country outside the US, Canada or Puerto Rico are not accepted. International orders require payment via bank wire transfer. After receiving your online order, we will contact you with wire transfer information so that you will be able to complete the transaction. All international orders are shipped via United Parcel Service (www.ups.com)
International Shipping and Canadian Customers
UPS Worldwide Express is used for all International orders except Canada. Orders to Canada are shipped UPS Standard. International customers are responsible for all Customs/Duty tax and brokerage fees for orders.
Open 8:30am - 4pm EST M-F. Our customer Service Representatives will be more than happy to assist you and answer any questions you may have.
Due to the ever changing nature of our product line, we do not maintain a printed catalogue. We do have printable catalogs available on our website that we maintain. Click here for our catalog page. All in stock items are listed online
Due to the various payment options we give our customers, we do not accept COD orders
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